Working from home, or WFH has been one of the biggest challenges that businesses have had to face amid the COVID-19 pandemic. With widespread WFH predicted to continue through 2021, more businesses are opting for innovative solutions such as VoIP.
VoIP stands for Voice Over Internet Protocol, a technology that allows you to make phone calls using your internet connection rather than a regular phone line.
Cloud-based telephony solutions like the Cloud Phone Systems By Gamma, have proven very beneficial during the pandemic. Here are 10 of the most important reasons you should switch to VoIP in the WFH era.
1. Geographically flexible
As VoIP works over the internet, it doesn’t matter if you are working remotely, where you are in the country or even the world!
2. Completely portable and mobile
The app or web portal allows you to make and receive calls whilst on the go or at home with the same ease as being in the office.
3. Lower costs
The pandemic has obviously affected businesses a lot, with some profit margins taking a massive knock. VoIP is usually cheaper per call, you are only charged for what you use, and it can easily be scaled, allowing you to cut costs and save money over time.
4. Makes conference calls easy
To make conference calls over traditional phone lines, you often have to pay for an additional service or even have a dedicated phone line. VoIP allows you to make conference calling simple, even whilst everyone is working from home.
5. VOIP does video too
And, if you want your video calls to be (virtually) face-to-face, you can do that too. Over a VoIP line, you can transfer images, video, text, and various other media formats.
6. Efficient use of bandwidth
We have all been there- you are on a virtual meeting and your video freezes. This might be because of the bandwidth of your internet at home, which is the amount of data that can be sent over a connection in a given amount of time.
A benefit of VoIP is that it makes for more efficient use of your bandwidth.
7. Additional features
These systems often come with an extensive range of additional features which can all be integrated for increased user productivity. With these all being cloud-based, this means they all work exactly the same from home, with no need for extra infrastructure.
8. Masks employee location
When working from home you might be worried that calls could be traced back to your IP address, essentially showing customers where you live.
However, cloud-based telephony works by using your company’s address, so no matter where you are, it will look as if the call originated from your offices.
9. Contact-free installation
As we strive to follow all lockdown measures and increase health and safety protocol even once lockdown is over, it is important to keep contact to a minimum.
A benefit of VoIP is that it requires no physical installation, integrating seamlessly into your existing infrastructure. It is downloaded and installed by the user themselves and even automatically updates.
10. Future proof
Overall, VoIP and cloud-based telephony has been hailed as being disaster-proof and future-proof. Over the past year, it has certainly proven that it is at least WFH and COVID-resistant.
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